KYB Operations Analyst

About MoonPay

Hi, we're MoonPay. We're here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Because crypto, stablecoins and blockchain aren't just technologies. They're tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

About the Opportunity

MoonPay is continuing to invest deeply in compliance as a core enabler of scale. We are seeking a KYB Operations Analyst to strengthen our customer onboarding, remediation, and due diligence capabilities.

In this role, you will be responsible for conducting KYB reviews on new and existing MoonPay partners, ensuring they are onboarded and engage with MoonPay products in a fully compliant manner. You will also act as a subject matter expert within KYB, owning operational processes, driving continuous improvement, and supporting cross-functional teams in resolving complex cases and escalations.

This is an excellent opportunity for someone who combines strong regulatory knowledge with operational rigor, curiosity about web3 and crypto, and a desire to build scalable, high-quality compliance processes.

Responsibilities

• Conduct thorough KYB reviews for MoonPay partners, including information gathering, documentation verification, and risk assessment in line with internal policies and regulatory requirements
• Analyse complex corporate structures to identify beneficial owners and ensure compliance with KYB and AML regulations
• Perform adverse media and risk screenings, assessing potential financial crime, reputational, and regulatory exposure
• Review partner business models and products to ensure alignment with MoonPay's internal compliance guidelines
• Provide timely, professional support to corporate customers on onboarding and compliance-related queries
• Partner closely with Compliance, Legal, and Enterprise Sales teams to manage escalations and resolve high-risk or complex cases
• Act as a KYB subject matter expert and escalation point for customer-facing teams
• Develop, document, and continuously improve KYB processes by identifying inefficiencies and driving data-backed improvements
• Support KYC onboardings and conduct Enhanced Due Diligence (EDD) where required
• Contribute to project work, training initiatives, and enablement of teammates or BPO partners as needed

Requirements

• Must-have experience and skills:
  • 1+ years of hands-on experience in corporate onboarding, with strong knowledge of KYB, KYC, and AML regulations
  • Experience working in fintech, crypto, or Web3 environments, with an understanding of the associated regulatory landscape
  • Strong research, investigative, and analytical skills, with high attention to detail and sound risk judgment
  • Ability to analyse corporate structures and beneficial ownership, and clearly document findings and decisions
• Nice-to-have experience:
  • Experience performing or supporting Enhanced Due Diligence (EDD) on higher-risk corporate entities
  • Exposure to working with cross-functional teams such as Legal, Sales, or Risk in regulated environments
  • Experience in customer support or customer-facing operational roles, particularly handling onboarding, compliance, or verification-related queries
• Bonus Points ⭐
  • Strong interest in crypto, blockchain, and emerging Web3 business models
  • Experience contributing to process improvements, documentation, or operational scaling initiatives

Locations Supported

Portugal, Spain, Poland, South Africa, Mexico, Brazil

Work Pattern

This role requires weekend work, depending on business needs.

Benefits & Perks

• Competitive salary package
• Equity package: Financial freedom starts with our employees, so all employees have ownership at MoonPay
• Pay for performance equity bonus
• Moonshot award: 10 employees twice a year, each earning a $250,000 equity grant
• Unlimited holidays
• Hybrid working schedule: Work fully remotely or at your nearest Moonbase
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance
• Monthly budget to spend on MoonPay products and zero fee crypto transactions
• Employee referral programme
• Regular remote company offsites
• Work in a disruptive and fast-growing company where excellence is rewarded