KYC Operations Analyst

About MoonPay

Hi, we're MoonPay. We're here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Because crypto, stablecoins and blockchain aren't just technologies. They're tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

About the Opportunity

In this role, you will support MoonPay's customer onboarding and ongoing due diligence processes, ensuring customers can access our products in a safe, compliant, and trusted way. You will sit within the KYC Operations team and work closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to review customer risk, resolve escalations, and uphold global AML/CTF standards.

Your work will directly impact customer experience, regulatory compliance, and MoonPay's ability to scale responsibly across multiple jurisdictions, helping protect both our customers and the business from financial crime risk. This is a great opportunity for someone who is detail-oriented, process-driven, and eager to build a career in compliance operations and financial crime prevention within the crypto and Web3 space.

Responsibilities

• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
• Deliver project support and training for internal teams and BPO partners.

Requirements

• Must-have experience and skills:
  • 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes
  • Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs
  • Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately
  • Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations
• Nice-to-have experience:
  • Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations
  • Experience working across multiple jurisdictions or regulatory frameworks

Bonus Points

• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space
• Experience supporting process improvements, documentation, or operational projects within a compliance or operations team

Benefits & Perks

• Competitive salary package
• Equity package
• Pay for performance equity bonus
• Moonshot award
• Unlimited holidays
• Hybrid working schedule
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance
• Monthly budget for company products and zero fee crypto transactions
• Employee referral programme
• Regular remote company offsites

We're looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system.

Locations

Portugal, Spain, Poland, South Africa, Mexico (Remote)